SHIPPING POLICY

Last Updated: October 7, 2026

Thank you for shopping with DrakoBuddy. We are committed to processing and shipping your order as efficiently as possible. Please review the following information regarding order processing, shipping times, and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Order processing includes receiving, verifying, preparing, and packaging your order for shipment.

Orders placed on weekends or holidays may begin processing on the next business day.

Please note that order processing time is separate from shipping transit time.

2. Shipping & Delivery Times

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

7–12 business days

Accordingly, the estimated total timeframe from placing your order to delivery is approximately:

8–15 business days

These delivery timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise at checkout.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, customs procedures, logistical disruptions, or other circumstances beyond our reasonable control.

3. Business Days

For purposes of this Shipping Policy, business days generally mean Monday through Friday, excluding applicable holidays.

Saturdays, Sundays, and applicable holidays are not counted as business days.

4. Order Confirmation & Tracking

After your order has been successfully placed, you may receive an order confirmation email.

Once your order has been processed and shipped, we may provide a shipping confirmation email containing tracking information when tracking is available.

Please note that tracking information may take some time to become active after the package has been transferred to the carrier.

5. Shipping Delays

While we make every reasonable effort to ensure that orders arrive within the estimated delivery timeframe, shipping delays may occasionally occur.

Delays may result from circumstances including, but not limited to:

• Carrier delays or operational disruptions;

• Severe weather;

• Holidays and periods of high shipping volume;

• Customs processing;

• Incorrect or incomplete delivery information;

• Transportation disruptions;

• Unforeseen logistical issues; or

• Other circumstances beyond our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at drakobuddyus@gmail.com so that we can assist you in checking the status of your shipment.

Nothing in this Shipping Policy is intended to waive or limit any rights or remedies that you may have under applicable law.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your shipping address before completing your purchase.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, please contact us as soon as possible at drakobuddyus@gmail.com.

If the package is returned to us because of an incorrect or incomplete address provided by the customer, we will work with the customer to determine the available options for reshipment.

Any additional shipping costs associated with reshipping may be the customer's responsibility where permitted by applicable law and will be communicated before any additional charge is made.

7. Lost, Stolen, or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the designated delivery location.

You may also contact the shipping carrier directly using the tracking information provided.

If you are still unable to locate your package, please contact us at drakobuddyus@gmail.com, and we will make reasonable efforts to assist you in investigating the matter.

8. Damaged Packages

If your package arrives damaged, please contact us at drakobuddyus@gmail.com as soon as reasonably possible.

Where appropriate, we may request photographs of the shipping package, packaging materials, and affected product to help us investigate the issue with the carrier or determine the appropriate resolution.

Nothing in this section limits any rights or remedies available to you under applicable law.

9. Customs, Duties & Taxes

For orders shipped internationally, additional customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country and applicable laws.

Unless otherwise stated at checkout, such charges may be the responsibility of the customer.

Customs processing times are determined by the applicable customs authorities and may result in additional delivery delays.

10. Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible at drakobuddyus@gmail.com.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped. However, once an order has entered processing or has been shipped, we may not be able to modify or cancel it.

Any applicable refund or cancellation rights will be handled in accordance with our Refund & Returns Policy and applicable law.

11. Returns & Refunds

Shipping and delivery are separate from our return and refund procedures.

For information regarding returns, refunds, exchanges, cancellations, and any applicable return deadlines, please review our Refund & Returns Policy.

Nothing in this Shipping Policy limits any rights or remedies provided to consumers under applicable law.

12. Contact Us

If you have any questions regarding your order or shipment, please contact us:

DrakoBuddy
Email: drakobuddyus@gmail.com

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy from time to time.

Any changes will become effective when the updated policy is posted on this page, unless otherwise required by applicable law.

Last Updated: October 7, 2026